Refunds

Refunds

Recreation Services memberships, lockers, and program registrations are paid in full at the time of purchase.

A refund or cancellation will be granted only on the following basis:

  • Injury/Illness
  • Exit from the University or relocation that prohibits active participation for the remaining period of membership
  • Program cancellation due to lack of enrollment

Same Day Refunds

A same day refund can be made if a member changes their mind about a purchase or a membership on the day that it was purchased.  Refunds must be made using the same payment method as the original purchase.

Non-Same Day Refunds

Refunds or transactions that do not occur on the day that a refund is requested may be done by filling a Refund Request form at the State Gym Service Desk.

All refunds require the approval of the ISU Recreation Services Business Office.  Refunds may take several weeks to process and may be for a pro-rated amount.